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Bridging Community Divides in Cross-Platform MMOs

Summit Speakers:

Eric Cleaver (Senior Community & Social Media Manager, NetEase Games)

EM Stock (Director, Customer & Community Relations, NetEase Games)

Linda Carlson (Director of Community Relations, Trion Worlds, Inc.)

John Bergman (CEO & Founder, Guild Software, Inc.)

Troy Hewitt (Communications Director, uGen World)

Location: Room 3006, West Hall

Date: Tuesday, March 20

Time: 10:00am - 11:00am

Pass Type: All Access, GDC Conference + Summits, GDC Summits - Get your pass now!

Topic: Community Management Summit

Format: Session

Vault Recording: Video

Audience Level: All

All MMO communities are not created equal. These days many MMOs span multiple platforms. Some are available on console and PC, others hit PC and mobile, still others hit all three. Community behaviors, needs and wants can differ drastically depending on the platforms they're playing on, and it's up to community managers to speak to players in a language that translates across platforms. Hear veteran community managers of cross-platform MMOs discuss universal unwritten rules of community engagement, nuances based on platform, and pitfalls of not being on top of your community game (pun intended).

Takeaway

Hear from veteran community managers of cross-platform MMOs discuss universal unwritten rules of community engagement across multiple platforms, communication nuances based on platforms, and pitfalls of not being on top of your community game.