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Mitigating Abuse Before It Happens

Summit Speakers:

Tara Brannigan (Head of Community & Customer Service, flaregames)

Nicole Lazzaro (CEO, XEODesign)

Katherine Lo (UX Researcher, PhD Student, University of California, Irvine)

Nova Barlow (Community Coordinator, Minecraft: Education Edition, Microsoft)

Location: Room 3006, West Hall

Date: Tuesday, March 20

Time: 11:20am - 12:20pm

Pass Type: All Access, GDC Conference + Summits, GDC Summits - Get your pass now!

Topic: Community Management Summit

Format: Session

Vault Recording: Video

Audience Level: All

Once a game has been released, there's only so much that even the best community team can do to prevent bad behavior. If a game wasn't designed with an understanding of human motivations and what the "worst person ever" will do when provided access to others, mitigating abuse is an uphill battle. This talk will cover how player motivation impacts design, identifying opportunities for abuse, and building the framework for a healthy community both in and out of the game. By understanding the motivations of the very worst, you can learn to design for the best.


Attendees will learn what motivates people to behave badly in virtual spaces, how to identify the "worst person ever" scenarios, and how to design experiences that mitigate abuse before it becomes a problem. Those working in the VR, AR, and MR spaces are highly encouraged to attend.