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View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Viewer, you can view session and speaker details for the 2024 Game Developers Conference. New sessions are regularly added leading up to GDC, and all dates and times will be announced about 4 weeks before the event. Once live, you will be able to build your schedule with the GDC Mobile App.

Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

AI-Assisted Player Support in the 'Among Us VR' Community

Laura Norwicke Hall  (Senior Player Support Specialist, Schell Games)

Pass Type: All Access Pass, Core Pass, Summits Pass, Expo Pass, Audio Pass, Indie Games Summit Pass - Get your pass now!

Topic: Advocacy

Format: Session

Vault Recording: TBD

Audience Level: All

Bringing Among Us into the VR space presented many challenges and opportunities, including keeping players safe and maintaining a healthy community. From developing and sourcing tools to establishing philosophies and standards, a player support initiative had to be built from the ground up for Schell Games' first live multiplayer VR game.

Join Schell Games' Senior Player Support Specialist, Laura Norwicke Hall, to learn about the holistic effort to keep players safe through in-game features, AI-based tools, and human moderation. Hear about what worked, what didn't, and how we've evolved efforts along the way. This presentation is geared to share lessons learned and help others improve player moderation efforts to help all gaming communities thrive.


Attendees will learn about a case study in building player support efforts—including developing guidelines, sourcing tools, growing a team of agents, and forging guiding principles. Attendees will also gain knowledge about AI implementation blending with the importance of human involvement, pitfalls to avoid, and Schell Games' established best practices.

Intended Audience

This is for all developers whose games might include live multiplayer interactions, or those interested in learning more about supporting the health of your gaming community. It is also for those developing player moderation tools or interested in leveraging AI to enhance player safety.

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