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View, browse and sort the ever-growing list of sessions by day, pass type, topic, and format. With this Session Viewer, you can view GDC 2023 session details and speakers, and share your favorites via social media. You will be able to build your schedule and access it during the show via export or Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

AI in Player Support (Presented by TransPerfect Gaming Solutions)

Sofia Vakidou  (Player Support Project Manager, TransPerfect Game Solutions)

Location: Room 2000, West Hall

Date: Thursday, March 23

Time: 3:00 pm - 3:30 pm

Pass Type: All Access Pass, Core Pass, Summits Pass, Expo Pass, Audio Pass, Independent Games Summit Pass

Topic: Production & Team Leadership

Format: Sponsored Session

Vault Recording: Video

Audience Level: All

TransPerfect Game Solutions

AI has leveled up in recent years. Virtual Agents, Data Analysis, and faster Content Creation all help improve your Player Support operations. In this presentation, Sofia discusses how to successfully implement AI in your ecosystem, the limitations you will face, and how to wisely setup high-quality Player Support services that are essential for ensuring both a successful launch of your game and continued Brand Loyalty growth.


Discover how to increase the Brand Loyalty of your communities by dialing the effectiveness of your Player Support operation through an advanced understanding of exactly how AI can help drive your support services to the next level.

Intended Audience

Whether you're generally curious about AI, or simply interested in how you can use it to improve player engagement, satisfaction, and Brand Loyalty, Sofia will guide you through each step during an expert presentation, with time for Q&A afterwords too.