GDC is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

View, browse and sort the ever-growing list of sessions by day, pass type, topic, and format. With this Session Viewer, you can view GDC 2023 session details and speakers, and share your favorites via social media. You will be able to build your schedule and access it during the show via export or Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Community Management Summit: Negative Reviews Begin With a Forum Post

Chris Hanney  (Senior Producer, Creature)

Location: Room 3002, West Hall

Date: Monday, March 20

Time: 2:10 pm - 2:40 pm

Pass Type: All Access Pass, Summits Pass

Topic: Business & Marketing

Format: Lecture

Vault Recording: Video

Audience Level: All

Negative reviews can typically be broken down into one of three camps - the player didn't enjoy the game, there was a bug that prevented the player from enjoying the game, or the player refused to enjoy the game.

For the past few years I've been monitoring Steam reviews along side Steam forum posts, reddit posts, tweets, and other social posts, and have identified a correlation between a request for support (in whatever shape it may come) and the posting of a negative review.

There is sometimes a precious half hour of time between a player experiencing a complication in play time and posting a negative review of your game. With some simple monitoring of social sentiments, you could prevent some of these negative reviews and possibly turn player grump into gold.


Steam forums might not be your favourite hangout spot - but they're *the* first port of call for most of your community. With a little care, you can ensure everyone is happy!

Intended Audience

Anyone that has released a game on Steam, intends on releasing on Steam, or works with a team that plans to release a game on Steam