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GDC 2022 Session Viewer

View, browse and sort the ever-growing list of sessions by pass type, topic, format and viewing experience. Use the experience filter to view sessions and roundtables that will be available on the virtual GDC event platform. Virtual sessions will be available to watch on-demand through April 1st, 2022 at 5pm PT. All days/times are displayed in Pacific Time.

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Community Management Summit: Trust & Safety as a Revenue Driver

Matthew Soeth  (Head of Community #TSCollective, Spectrum Labs)

Location: Room 2002, West Hall

Date: Monday, March 21

Time: 3:00 pm - 3:30 pm

Pass Type: All Access Pass, Summits Pass - Get your pass now!

Topic: Business & Marketing

Format: Session

Viewing Experience: In-Person

Vault Recording: Video

Audience Level: No

An engaged and positive community can be a differentiator for a platform. However, Trust & Safety is sometimes viewed as a cost center rather than the revenue driver it can be. This can be a difficult attitude to overcome due to the lack of Trust & Safety metrics everyone in the organization can grasp. We collected multiple industry insights and will share the best Practices and metrics for making a trust & safety business case.

Takeaway

Attendees will walk away with a list of best practices for making the business case for Trust & Safety. In addition, we will share the metrics and resources identified to measure and evaluate that impact, get leadership buy-in and cross functional support.

Intended Audience

This content is relevant to anyone who is working in trust & safety, platform startups, and online safety.