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Community Management Summit: Trust & Safety as a Revenue Driver

Matthew Soeth  (Head of Community #TSCollective, Spectrum Labs)

Location: Room 2002, West Hall

Date: Monday, March 21

Time: 3:00 pm - 3:30 pm

Pass Type: All Access Pass, Summits Pass - Get your pass now!

Topic: Business & Marketing

Format: Session

Viewing Experience: In-Person

Vault Recording: Video

Audience Level: No

An engaged and positive community can be a differentiator for a platform. However, Trust & Safety is sometimes viewed as a cost center rather than the revenue driver it can be. This can be a difficult attitude to overcome due to the lack of Trust & Safety metrics everyone in the organization can grasp. We collected multiple industry insights and will share the best Practices and metrics for making a trust & safety business case.

Takeaway

Attendees will walk away with a list of best practices for making the business case for Trust & Safety. In addition, we will share the metrics and resources identified to measure and evaluate that impact, get leadership buy-in and cross functional support.

Intended Audience

This content is relevant to anyone who is working in trust & safety, platform startups, and online safety.