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Use the GDC 2021 Session Viewer to browse and sort the ever-growing list of sessions by pass type, topic, and format. You will be able to build your personal schedule directly within the event platform, once live early July 2021.

Community Management Summit: Trust & Safety Is a Team Sport: A Deep Dive Into Cross Department Collaboration Strategies

Justin Davis  (Co-Founder & CEO, Spectrum Labs, Inc.)

Pass Type: All Access Pass, Summits Pass

Topic: Business & Marketing

Format: Session

Vault Recording: TBD

Audience Level: N/A: I would like to deliver a virtual presentation only

Trust & Safety is so much more than content moderation. It is a set of company-wide business practices aimed at increasing player acquisition, engagement, and retention by reducing the risk that players will be exposed to disruptive behaviors that are outside community guidelines. This talk shares concrete methods -- illustrated by co-presenters from Wildlife and Roblox -- attendees can use to build T&S alignment across departments.

Takeaway

Clear methods to establish company-wide alignment on Trust & Safety initiatives and processes.

Intended Audience

This talk is intended for those holding Trust & Safety responsibilities and their colleagues in engineering, development, and player experience.