View, browse and sort the ever-growing list of sessions by day, time, pass type, topic, and format. With this Session Viewer, you can view session and speaker details for Game Developers Conference 2024.
You will be able to build your schedule with the GDC Mobile App. The GDC 2024 app will be available for download in Apple Apps and Google Play late February 2024.Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend. Adding a session to your schedule does not guarantee you a seat.
Designing Solutions for a New Era of Player Experience (Presented by Community Clubhouse)
Anna Wright (Director of Player Experience, Niantic)
Gabe Turk (Director, Customer Experience, Electronic Arts (EA))
Location: Room 2022, West Hall
Date: Tuesday, March 19
Time: 1:20 pm - 2:20 pm
Pass Type: All Access Pass, Core Pass, Summits Pass, Expo Pass, Audio Pass, Indie Games Summit Pass - Get your pass now!
Topic: Production & Team Leadership
Format: Sponsor Developer Summit
Vault Recording: Video
Audience Level: All
Join us for an engaging session at Community Clubhouse during GDC as Anna Wright, Director of Player Experience at Niantic, and Gabriel Turk, Director, Customer Experience at Electronic Arts (EA), two seasoned Player Experience and Support professionals, discuss pivotal concepts behind PX. With a focus on the WHYs of exemplary player experience programs and the HOWs of navigating technology and business constraints, this session promises invaluable insights for industry newcomers and veterans alike. From evaluating new technologies to blending workforce and technology strategies, Gabe and Anna will delve into practical examples and frameworks to enhance player support and foster deeper player relationships. Don't miss this opportunity to gain actionable strategies and ask your burning questions during their Ask Us Anything segment.
Takeaway
Attendees will gain insights into the fundamental reasons behind creating exceptional player experience programs (why they are necessary and what value they provide), as well as practical strategies for navigating technology, business limitations, and opportunities for value creation (such as where to begin and what implementation entails), and even inspiration on how this discipline may develop in the future as envisioned by seasoned professionals.
Intended Audience
This session is designed to benefit beginner to intermediate (though all levels will benefit) professionals working in player experience and customer support roles within gaming studios.
