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Use the GDC 2021 Session Viewer to browse and sort the ever-growing list of sessions by day, time, pass type, topic, and format. All registered attendees will be able to build their personal schedule directly within the event platform, once live early July 2021. All times are listed in Pacific Time.

Fair Play Summit: Building Blocks For Policy Development

Connie Chung  (Director of Policy, Trust & Safety, Twitch)

Robert Lewington  (Senior Director of Safety Operations, Twitch)

Date: Tuesday, July 20

Time: 2:40pm - 3:10pm

Pass Type: All Access Pass, Core Pass, Summits Pass, Expo Pass, Audio Pass, Independent Games Summit Pass, Career Development Pass

Topic: Advocacy

Format: Session

Vault Recording: Video

Audience Level: N/A: I prefer to present live on-site but I am open to delivering a virtual presentation

  Norms for what you can and can't do are everywhere, whether it's a conversation in a game lobby or mask rules for a grocery store. If people are interacting, boundaries will eventually be tested. Clear, thoughtful community guidelines provide an opportunity for companies and developers to share expectations and aspirations for their community -- figuring out the right lines for your community takes listening and research. This talk discusses strategies for researching and building policies in a way that considers safety and community expression, demonstrating some of the applicable measures and learnings that can be taken from large scale policy initiatives.


Attendees should have an approach for building content policies that fit the values and scale of their community. They should have an awareness of how to measure the efficacy of policy launches and how some of these measures refer back to the FairPlay Alliance's Disruption & Harms framework.

Intended Audience

In addition to trust and safety practitioners, community moderators, and those working with user-generated content, anyone with an interest in learning about the challenges and best practices for content moderation will find this discussion useful. No background knowledge required.