GDC is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Use the GDC 2021 Session Viewer to browse and sort the ever-growing list of sessions by pass type, topic, and format. You will be able to build your personal schedule directly within the event platform, once live early July 2021.

Fair Play Summit: Voice Chat Content Moderation System Design

George Kennedy  (Software Architect, Intel)

Pass Type: All Access Pass, Core Pass, Summits Pass, Expo Pass, Audio Pass, Independent Games Summit Pass

Topic: Advocacy

Format: Session

Vault Recording: TBD

This talk is intended to examine voice chat content moderation and reporting at scale through our collaboration with Discord. The talk will introduce the challenges that moderators of communities that depend on voice chat face. A taxonomy of voice chat abuse will be introduced based on our learnings. The talk will include an example architecture and design of a voice chat content moderation system as well as exposure to real-world examples through live demos. The foundation of this session is to analyze how voice chat content moderation systems can be conducive to reforming player behavior by providing moderators more tools and focusing on providing timely feedback to players to produce the desired outcome of fostering productive interactions in games.


The audience will be given a framework describing how to implement opt-in audio data collection on their platforms that we believe is most fair to players.

· Audience will be given a framework for identifying disruptive behavior in online community audio chats including a taxonomy of types of disruptive behavior discovered in our collaboration with Discord.

· The audience will gain a better understanding of the components in a game chat audio content moderation system and the challenges associated with various use cases they will encounter on their platforms.

· Audience will receive a call to action to give more control to the user for receiving audio from in-game voice chat systems.

Intended Audience

The primary audience is designers, developers, community professionals and researchers with an interest in how to implement content moderation and reporting best practices.