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From Box Products to Live Service: How 'Destiny 2' Transformed Bungie

Justin Truman  (General Manager, Bungie)

Location: Room 2010, West Hall

Date: Friday, March 25

Time: 10:00 am - 11:00 am

Pass Type: All Access Pass, Core Pass - Get your pass now!

Topic: Production & Team Management

Format: Session

Viewing Experience: In-Person

Vault Recording: Video

Audience Level: Yes

Destiny 2 had a rocky launch. Bungie tried to evolve the original Destiny formula into a more accessible box product, and in the process quickly lost much of the trust they had built with Destiny's most engaged players.

In the five years since Destiny 2 launched, Bungie has rethought and reimplemented almost every aspect of their Live business, and seen dramatic, sustained success as a result.

In this talk, Justin Truman will dive into many of the changes and learnings needed to convert a studio used to building traditional AAA box products into a more authentic, modern Live service organization. This talk will take an interdisciplinary approach to discuss the process, mindset, and cultural changes required as Bungie transformed their approaches to prioritization, organization, and decision-making.


Attendees will learn about challenges and insights encountered when evolving traditional box-product development into a modern, live service team.

Intended Audience

Anyone who desires to create or understand live service games.