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From Live to Sunset: Automating Live-Ops and Game Services

Ignacio Abia Carrasco  (Live Producer, Ubisoft)

Pass Type: All Access Pass, Core Pass

Topic: Production & Team Management, Programming

Format: Session

Vault Recording: TBD

Audience Level: N/A: I prefer to present live on-site but I am open to delivering a virtual presentation

Preparing a seamless gradual sunset of the live support for a game is a rather unique challenge -specially if it aims at making it happen seamlessly, and keeping the game services almost intact for players afterwards. How is it planned, and how are the services and infrastructure prepared to keep everything up and running for players?

Chris Hong (Online Tech Lead) and Ignacio Abia (Live Producer), from Ubisoft RedLynx, will present the approach, insights, and best practices from successfully going throught this pocess on Trials Rising. The approach, process, and learnings on the Production and Technical fronts can be used in any game/project to add the most value to players and the project.

Trials Rising is a game released on PC, X1, PS4, Switch, and Stadia, with cross-platform features and UGC tools and features that make the game a great platform for players to create and share new content.


Attendees will get a good insight on how to approach, plan and execute a business need that is rarely discussed: to stop actively supporting a game with a full team, while keeping the game services almost intact for players. An overview on the production and technical approach for Trials Rising.

Intended Audience

Anyone from the production, development, product or business teams can benefit from this presentation. There's no required knowledge necessary for understanding the content of this session. Enough context will be provided in all slides.