GDC 2025 Session Viewer
Quality of Life in 'Call of Duty: Warzone': New Framework to Champion Players
Francesco Galletti (Senior Software Engineer, Raven Software)
Karl Beauregard (Assistant Creative Director, Beenox)
Pass Type: All Access Pass, Core Pass - Get your pass now!
Track: Production & Team Leadership
Format: Lecture
Vault Recording: TBD
Audience Level: All
Retaining players in a live service game isn't just about adding content, but also about improving existing features by addressing player feedback and generating positive community sentiment. With hundreds of thousands of monthly mentions on social channels and millions of active players, Call of Duty: Warzone faces this challenge globally. To navigate this, the team developed the LISTEN pipeline, a six-step process to identify critical feedback and implement strategic Quality of Life improvements. Attendees gain expert insight on how to leverage sentiment data, engage domain experts, and garner internal support to scale implementation of this pipeline across projects, teams, or even studios. Lessons learned throughout years of development make this talk valuable for game developers and team leaders looking for a framework to enhance their live service practices.
Takeaway
Attendees gain insights into Call of Duty: Warzone's LISTEN pipeline, learning how to prioritize feedback, engage experts, and fit Quality of Life improvements into busy development schedules. This session provides a systematic approach to enhancing player experience and maintaining a player-centric focus in Live Service game development.
Intended Audience
This session targets Live Service game developers and team leaders looking to enhance player experience through effective player feedback management. Attendees with a basic understanding of Live Service game operations and community management workflows will fully benefit from the content presented.
