Agenda
From Win to Wallet—Rethinking Player Experience in Skill-Based Gaming (Presented by AviaGames)
Vickie Chen (CEO & Founder, AviaGames)
Justin Butler (Vice President, Digital Money & Commerce Solutions, PayPal)
Michael Vella (General Counsel, AviaGames)
Qi Zhao (Head of Payment, AviaGames)
Location: Room 2009, West Hall
Date: Wednesday, March 11
Time: 2:50 pm - 3:20 pm
Pass Type:
Festival Pass, Game Changer Pass -
Get your pass now!
Audience Level:
All
Track:
Business Strategy
Format:
Lecture
Vault Recording: Video
Audience Level: All
AviaGames and PayPal explore how payments and payouts shape the player experience in skill-based gaming, where speed, reliability, and transparency directly impact trust and retention. The panel examines how closing the "win to wallet" gap turns winning moments into long-term engagement.
Takeaway
Attendees hear how PayPal and AviaGames work together to improve player experience through Express Checkout, fast payouts, and reduced friction. They learn why payouts matter in real-money gaming and how pay-in/pay-out risk controls, anti-fraud, and chargeback management help support safer transactions and higher payment success.
Intended Audience
This session is for anyone interested in player experience and payments in competitive gaming, including developers, designers, marketers, operators, and partner teams. It is useful for those curious about checkout and payout journeys and how trust, risk controls, and anti-fraud practices support smoother, safer experiences.